All returns and exchanges within the United States are free of charge.


Items must be returned within 10 days of delivery to be eligible for a refund.


Exchanges may be requested within 30 days of delivery.

3. How to Initiate a Return or Exchange (U.S.)

Go to the Returns Portal and enter your order number and email address.


Once approved, you’ll receive a prepaid shipping label via email.


Drop off your package at the designated carrier.

− Important: If we do not receive the returned item within 10 days of label creation, the refund will be voided.

4. Condition Requirements

All returned pieces must be in the same condition as when you received them, including:

No returns will be accepted if the item shows signs of:

5. Refunds & Processing

Refunds are issued to your original payment method.


Once we receive and inspect your return, please allow 5–7 business days for the refund to post to your account.


Original shipping and handling fees are non‑refundable.

7. Questions?

If you need assistance or have special circumstances, please contact our Customer Care team at:

hello@muretaandco.com

(415) 961-7867

We’re here to help make your experience as seamless as possible!